How to RETURN PRODUCTS / DEFECTIVE PRODUCTS
- A return form is provided in your package, or download a local copy of our RETURN FORM and fill it out.*
- Make sure to indicate if this is a RETURN or a DEFECT
- Send the RETURN FORM to Info@epicarmoury.com
- Info@epicarmoury.com will write you back on how to proceed with the return of the product or the defect.
- You must pay for the shipping of the product to our warehouse
- We will write you back with an update on your Return or Defect request.
- Please attach a paper copy of the RETURN FORM with your package, if possible.
- Return address to Epic Armoury depends on your region, please see below:
If you are returning products from your address in Europe & Asia, please send to:
Epic Armoury, Kornmarksvej 12-14
2605 Broendby, Copenhagen, Denmark
If you are returning products from your address in North America, please send to:
Epic Armoury, 3555 Rue Isabelle, Suite 101
J4Y 2R2 Brossard, Quebec, Canada
If you are returning products from your address in Australia & New Zealand, please send to:
Epic Armoury Australia, Unit 2 / 8a Railway Avenue
Huntingdale, 3166 Victoria, Australia
If you are returning products from your address in Japan, please send to:
Epic Armoury Co. Larp gear Japan
2685-152 Aza Minamihara
463-0002 Nagoya, Japan
- You can also contact one of our Recommended Retailers to save shipping costs and return your unwanted products locally. You cannot receive your money back by returning a product to your local Recommended Retailer, but will instead receive a store credit voucher in order to purchase a different product. You can find your local Partners and Recommended Retailers on this list.
* When you have the RETURN FORM open, remember to save the file as a PDF on your local PC and not simply download the file. You do this by selecting the printer icon and selecting Save as PDF.
I want to Return a product!
If you are not satisfied with a product you bought from www.epicarmoury.com, for any reason, we offer a refund within the first 30 days of receiving the product.
Note that returned products should be in the same condition as you received it, and you're responsible for all shipping costs when sending the product back to our nearest warehouse listed in the "HOW TO RETURN PRODUCTS / DEFECTIVE PRODUCTS" on top of this page. The responsibility of the product is yours until it arrives at Epic Armoury, so make sure to keep the shipping receipt.
When the returned product is received and passes inspection, you will receive a refund of your purchase to the paypal account or credit card used to make the purchase originally.
My product is defective!
If you detect a manufacturing defect in your product within 2 years of purchase, we will repair or replace the product.
We will only repair or replace products that have a fault in the original construction. This means that if you did not care for your product or used it incorrectly, you are not entitled to a repair or replacement.
When we receive your email, we will determine how to handle your request and instruct you with the shipping details.
To claim a replacement or repair, please see "HOW TO RETURN PRODUCTS / DEFECTIVE PRODUCTS" on top of this page.
Need to change an existing order?
If you wish to change your order after it has been placed, please contact us and let us know of your changes.
We will do our best to fix your order before it has been shipped. If this change is made after we have shipped the order, you can exchange your item by submitting our return form to firstname.lastname@example.org. Please note that you are responsible for shipping costs on returns made in this way.
Returning customized products?
When adding a Service fee to your order, from the Services tab, your product will be considered to be customized and will therefore not be returnable. Products are still subject to warranty in case of defects.
In order to file for a return and refund of a purchase, please follow the steps outlined in the section named "HOW TO RETURN PRODUCTS / DEFECTIVE PRODUCTS" on top of this page.