Returns

 


Return a product 

 

If you aren’t satisfied with a product you bought from epicarmoury.com, we offer a refund within the first 14 days of receiving the product.

In order to make a return, fill out our return form and send it to our email at info@epicarmoury.com, or contact one of our Recommended Retailers to save shipping costs and return your unwanted products locally. You cannot receive your money back by returning a product to your local Recommended Retailer, but will instead receive a store credit voucher in order to purchase a different product. You can find your local Partners and Recommended Retailers on this list. 

Note that returned products should be in the same condition as you received it, and you're responsible for all shipping costs when sending the product back to our office in Denmark. The responsibility of the product is yours until it arrives at Epic Armoury, so make sure to keep the shipping receipt.

When returning a product, shipping prices may vary from the shipping prices Epic Armoury offers.

 


In case of a defected product

 

If you detect a manufacturing defect in your product within 2 years of purchase, we will repair or replace the product.

To claim a replacement or repair, fill out our return form and send it to our email at info@epicarmoury.com, or contact one of our Recommended Retailers to save shipping costs and return your defected product locally.  You cannot receive your money back by returning a product to your local Recommended Retailer, but will instead receive a store credit voucher in order to purchase a replacement. You can find your local Partners and Recommended Retailers on this list. 

We will only repair or replace products that have a fault in the original construction. This means that if you did not care for your product or used it incorrectly, you are not entitled to a repair or replacement.

When we receive your email, we will determine how to handle your request and instruct you with the shipping details.

 


Need to change an existing order? 

 

If you wish to change your order after it has been placed, please contact us and let us know of your problem. 

We will do our best to fix your order before it has been shipped. If this change is made after we have shipped the order, you can exchange your item by submitting our return form to info@epicarmoury.com. Please note that you are responsible for shipping costs on returns made in this way.

 

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