Dear Customer. Thank you for your continued loyalty and trust in Epic Armory in these uncertain times. We are continuously monitoring the development and circumstances surrounding the COVID-19 outbreak and how it can affect our service to you. In some cases, you might experience a little longer response time from our staff and our shipping services, but please be assured that all emails and messages will be answered within a few days.
Our website is still open for business and despite the recent border closures in many countries, we are still able to make shipments to our customers, with the exception of those places where we may not be able to deliver due to extraordinary government restrictions. Border closures create queues, but transport of goods is still moving.
Received orders will be picked, packed and prepared for shipment. This also means we will withdraw payment from your chosen payment service. If forwarding restrictions has been issued in your area, your parcel will go into “On hold status”. Once forwarding restrictions has been lifted, shipping to your address commence immediately. The 30 days refund period is extended, and starts when you have received your goods.
As the situation continues to change daily, we will continue to keep you updated here on our website.
Countries affected by extraordinary government restrictions at this time are:
Austria/Postal Codes: 5542, 5611 – 5612, 5630, 5632, 5645, 6553, 6555, 6561, 6563, 6580, 6754, 6762 – 6763, 6767, 6888, 9844
Germany/Postal Codes: 41800 - 41899, 52000 - 52599
Italy/Postal Codes: 04022, 40059, 64030 - 64031, 64033 - 64035, 65010, 83031, 84030, 84035 - 84036, 86016, 87038, 87054, 87056, 89064, 91018, 94011
France/Postal Codes: 07110 – 07120, 07140 – 07190, 07310 – 07330, 07380 – 07409, 07440 – 07470, 07510, 07630 – 07660, 26150 – 26190, 26220 – 26230, 26310, 26340, 26410 – 26470, 26510, 26560 – 26570, 26620, 26730 – 26740
Spain/Postal Codes: 08700, 08710, 08711, 08712, 08788
Portugal / Postal Codes: 3880000 – 3880999, 3885000 - 3885999
UK/ Postal Codes: Suspension of Hold for Pickup at Customer Center
In addition, UPS and FedEx do not have the opportunity to deliver to parcel shops in several countries as many of the places are closed due to restrictions, so we recommend ordering deliveries to a home address.
Special information from UPS:
UPS has suspended the Money Back Guarantee service. This is NOT the same as delays. We still expect to keep Time in Transit on Exprees + Express Saver. Expedited has challenges with Time in Transit, but will be delivered.
Our thoughts go out to all those whose everyday lives are affected by this virus and wish you and your family’s all the best.
Latest update: 30th March 2020. Time: 10:30 AM GMT+1
Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local Epic Armoury partners to accommodate faster delivery times. This does not add any additional cost to your purchase.
We usually pack and ship your order within 1 business day, but delays may occur. Orders are shipped through UPS and the delivery time will depend on the country of destination.
Import fees & Value added Tax
There will be no additional charges, customs processing fees or hidden fees for International postage shipping. We pay any additional fee or tax associated with sending the package to your destination.
Be aware that while we do pay for customs, there might be extra fees incurred when receiving a shipment in Turkey. We have been notified by several customers from Turkey that they have had their shipments withheld by Turkish customs. As such, you may be forced to pay an extra tariff. We will try everything we can, from our end, to make sure that your package arrive as effortlessly as possible and have you avoid paying extra fees.
Shipping rates for individual countries
To find your countries shipping rate, simply choose your country in the Bag of holding (Cart) the shipping rate for the chosen country will then be shown in the lower corner of the screen, underneath the total price for any wares you may have in your bag of holding (Cart) at this time.
Please note, that you can get free shipping, if your bag of holding reaches a specific threshold, which is different for each country.
We are currently shipping to the following countries. If your country isn’t listed here, please contact us directly.
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cypress, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Portugal, Reunion Island, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey*, Netherlands, Ukraine, USA.
There are days of the year where we are unable to ship your order. During these periods there may be a longer shipping and subsequent delivery time. This is usually due to national holidays. Do note that there might be other times where we are unable to ship your orders within our stated timeframe, if this happens you will be notified immidiately.
Do note that this list is only for the days in which our warehouse is unable to pack and ship your order and not holidays that may affect delivery of your package.